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Methods of payment


Pay as you please


It’s our goal to make shopping with us as pleasant an experience as possible. This also includes maximum convenience concerning payment. You can find out more about the various methods of payment under In exceptional cases, we may not be able to offer you your desired method of payment, but we will gladly tell you why and we hope that we can offer you a suitable alternative.



Advance payment (bank transfer)


Payment in advance by bank transfer to our bank-account. The bank details will be shown during the order process.



Cash on delivery


Place an order at your convenience and pay the “Deutsche Post” for your purchase by cash on delivery (COD). Please note that when paying cash on delivery, you will be charged an extra COD-fee and the Deutsche Post will collect an additional forwarding charge. You will be informed about the currently applicable charges during the order process.





Unfortunately we cannot offer this particular method of payment if your billing address differs from your shipping address (e.g. when sending gifts).



Direct debit


At payment by direct debit is available as of your second order. We will debit the invoice amount from your account after delivery. Simply click on “Direct debiting system” during the order process and enter your account number, sorting code as well as the name of the account holder.





Payment by direct debit is subject to the amount of your purchase order, the balance of your account at as well as the result of a credit check detailed in § 9 of our general terms and conditions of business.


A prerequisite for using the direct debit system is an account at a German bank as well as a publicly known and valid account.



Credit card


You would prefer to pay by credit card? That is no problem because at you can order at any time using your VISA, MasterCard or American Express credit card. Just enter your valid credit card number, your card verification code, the expiration date and your name in the fields provided when you place your order. Of course we will only charge your purchase to your credit card once your order has been shipped.



Paying by credit card is even safer now – using MasterCard SecureCode or Verified by Visa


How does the 3DSecureCode work?


Browse through our online shop as usual and place your desired products in the shopping cart. During the payment process you will enter your credit card information as always.


In a matter of seconds HACICO will send a payment request to your house bank. A new window will open and a connection between you and your bank will be established to which HACICO has no access. The transmission of the data will take place safely and exclusively between you and your bank.


You now have the opportunity to register during this purchase. As an alternative method you can do this directly on your bank’s Internet website. In order to register, you will need to enter your credit card number, the expiration date as well as your date of birth. You can then determine your very own Securecode. The exact requirements will be explained during the registration process.


In the course of this registration process you can also create a personal greeting, which will appear in the pop-up box for your Securecode during subsequent online purchases.


If the personal greeting displayed in the pop-up box is incorrect, you should not enter your SecureCode, but should instead contact your card-issuing bank immediately.


Once you have registered and created a SecureCode, a pop-up box will appear every time you make a HACICO online purchase, in which you have to enter your SecureCode. If the code is entered correctly, then the system will confirm that you are in fact the rightful card owner. The purchase order is concluded once the Douglas confirmation page appears with the order number.


Please do not close the Browser-window until the order has been concluded.



How does the 3D SecureCode protect you?


By entering the correct SecureCode during the online ordering process you will be identified as the rightful card owner and the purchasing process can be concluded. If you enter an incorrect SecureCode, the purchasing process cannot be carried out.



Please note that when using MasterCard, some banks require you to register for the MasterCard SecureCode after your fourth online order. In order to continue placing online orders with MasterCard, simply register during the order process.



You forgot your SecureCode?


In case you forget your SecureCode, you can click a button that will help you reset the SecureCode. In this case you will need to fill out a new registration form.


You will find further information on Verified by Visa and MasterCard SecureCode during the ordering process, once you have chosen to pay by credit card as your desired method of payment.



Do you have any questions?


We will gladly help you personally. Just contact us by sending an e-mail to We look forward to receiving your questions!




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